We are requesting you to complete these questions prior to your visit with us. This will help make the appointment go smoother. Please note we are still operating on a locked door policy and we will be taking your pet from you at the door and giving you a call to discuss the appointment.
  • This person should be the owner on account, responsible for decisions and payments and of legal age.
  • Please keep your phone ON and be available to ANSWER it while we have your pet in the clinic. The doctor CAN NOT proceed with the appointment if we CAN NOT communicate with you. Thank you
  • We can sign you up to the email on file for a free trial. If you say YES, please check your email a few hours after your appointment. If you did not receive the notice, check your junk box before calling us to re-submit it to you. You will have about 24 hour to accept the offer then it will expire. Please remind us during your appointment to activate this for you.
  • Please be informed that the charge for the doctor's time is not optional (exam, recheck, office call, etc..) We make estimates for what you will be coming for and try to be up front about costs. The estimate may change after examining your pet, however will be discussed with you if changed. If there is a blood profile on your estimate it will show in 2 parts. 1) Blood/urine collection technician fee 2) The name of the profile i.e: Wellness, viral, 4dx mini + T4, Geriatric Profile, Urinalysis, Fecal, etc. (these tests will check organ function, complete blood count, tick or heartworm disease(4DX) etc…)
  • Please give us all the reasons you are bringing your pet in for. Include any clinical signs, duration of illness, and description of any lumps or bumps if there is any.
  • These are complimentary procedures when being charged for a physical examination.
  • Do you have any leftovers? If so how many do you have? Are they in good date or expired? Please be honest so we can treat your pet accurately.
  • Have you been in close contact with someone that has been confirmed OR probable positive case of COVID-19 in the last 14 days? Do you have 2 or more symptoms of COVID-19? If you answer yes, please call and reschedule your appointment, self isolate and call your health care provider. Misrepresenting yourself on this form will put all staff and clients at risk. We must ensure our safety so we can assist all patients in need. We ask you to be honest so we do not risk closure of the clinic, we appreciate your assistance in this manner.
  • At times during your pet’s visit, we may take pictures. Your consent here will act as authorization to use these pictures on Roncesvalles Animal Hospital Facebook, Instagram and social media pages.
  • 1. CANCELLATION within 5 HOURS of APPOINTMENT time/Charge for late arrival - $20.00 2. NO-SHOW for APPOINTMENT time - $37.50 3. NO-SHOW for SURGERY time - $60.00 We require a MINIMUM of 5 hours’ notice of a canceled appointment. We ask that if you can, you call to cancel no less than 24 hours prior to your scheduled appointment. We appreciate your consideration and understanding of this policy.
  • IMPORTANT COVID-19 HOSPITAL PROTOCOL: To keep our staff and clients safe, we are working on a LOCKED DOOR POLICY. We will take your cat/dog from you at the door while you wait outside. The veterinarian will conduct the medical assessment and call you to discuss findings and recommendations as well as ask for additional verbal consent on the phone. PLEASE BRING YOUR PHONE WITH YOU. For payments we are accepting all major credit cards, Debit or e-transfers. We prefer not to accept cash at this time. If you are showing signs of cold, flu, or have traveled recently please inform us and we will be happy to reschedule your appointment. Any verbal or physical abuse will not be tolerated and services may be withdrawn for anyone not conducting themselves in an appropriate manner. Thank you and stay safe The Veterinary Team at RAH